What we collect
Depending on how you interact with this site, we may collect:
- Contact details you provide through our enquiry form or repair registration — name, email, phone number, and the details of your enquiry or repair job.
- Order and payment information when you purchase through our shop — note that payment card details are collected and processed directly by Square, our payment provider; we don't see or store your full card details ourselves.
- Basic technical and usage information via Google Analytics — pages visited, general location (city/region level), device and browser type, and how you found the site. This is aggregated and used to understand how the site is used; it isn't used to identify you personally.
How we use it
We use your information to process orders and repair jobs, respond to enquiries, provide support, and meet our legal and accounting obligations. We don't sell your personal information to third parties.
Who we share it with
We share information with the service providers that help us run the business, including:
- Square — to process payments and manage orders.
- HubSpot — our CRM, used to manage enquiries submitted through this site.
- Repairix — our repair management platform, used to track repair jobs you register with us.
- Google Analytics — to understand how visitors use this site, on an aggregated basis.
Each of these providers has its own privacy practices governing how they handle data on our behalf. We only share what's needed for them to provide their service to us.
Data storage & security
We take reasonable steps to keep your information secure, including relying on the security practices of the established providers listed above. No online system is completely risk-free, but we don't store sensitive payment details ourselves, which limits our own exposure to that particular risk.
Your rights
You can ask us what personal information we hold about you, request a correction, or ask us to delete it, subject to any legal or accounting obligations that require us to keep certain records. Contact us to make a request.
Cookies
This site uses cookies for basic functionality and for Google Analytics, which helps us understand how the site is used. You can control or disable cookies through your browser settings; doing so may affect analytics but won't stop the site from working.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the "last updated" date shown above.
Contact
Questions about your privacy or this policy? Get in touch or email [email protected].